Bank deposit and proof of payment

You can pay an invoice at the bank and send a photo of the slip. Your host marks the invoice paid once a person checks it.

Pay at the bank

1. Open the invoice from Invoices and choose Pay.
2. Under How, choose Bank deposit, then the pay button, for example Pay RWF 12,000 at the bank.
3. Under Step 1 · pay at the bank or in your banking app, you see your host’s Account name, Bank and Account.
4. Pay into one of those accounts. Write the Reference to write on the deposit, so your host can find it.

If the page says Bank deposit is not available yet., your host has not added its bank details. Pay with MoMo, card or your wallet instead.

Send the slip

Under Step 2 · tell us you have paid:

1. Choose the account under Which account did you pay into?
2. Type the Amount you paid.
3. Type the Bank reference on the slip.
4. Under Photo of the slip or screenshot, choose Take a photo or choose a file. Use a PDF, JPG or PNG. Make sure the amount, date and reference can be read.
5. Choose Send for approval.

While a person checks it

The page shows We have your slip. A person checks it. The check usually takes [SLIP CHECK TIME]. You get an SMS when it is approved.

Your services keep running while your host checks. You do not need to pay again.

If the slip cannot be approved, the page says We could not approve your slip. and gives the reason. Choose Send a clearer photo if that is what is needed.

Who can send a slip

Only the account owner and billing contacts can send a slip. If you paid for the business, give the slip to one of them.

If something goes wrong

Open a ticket from Support, or contact your host.