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EBM tax receipts

Once your EBM device is connected, every tax invoice and credit note gets a receipt number and QR code from RRA’s EBM. Taji prints them on its PDF. Nobody types anything per invoice.

EBM is optional. Tax integration shows in Settings only for a host registered in Rwanda that charges VAT.

What you need from RRA first

Section titled “What you need from RRA first”
  1. Your TIN and branch ID, as RRA registered your business. Head office is branch 00.
  2. An EBM device approved for this system. Apply in MyRRA > Service Request > EBM2.1.
  3. The device serial number from RRA’s approval. Copy it exactly.

RRA approves the device, not Taji. [RRA APPROVAL TIME]

Connect your device

Section titled “Connect your device”
  1. Go to Settings › Tax integration.
  2. Under Your EBM device, enter your TIN, Branch ID and Device serial. Copy the serial exactly as it is on RRA’s approval, letters and dashes included.
  3. Enter Your authenticator code and choose Save device details.
  4. The page then says Waiting for ndovi to connect your device to RRA. The page shows when it is done.
  5. Choose Test the connection. It asks RRA about your device and tells you its answer in plain words. A test changes no invoice.

Only the account owner can save device details. Changing them later needs your authenticator code.

While it is waiting or down

Section titled “While it is waiting or down”

Tax invoices and credit notes wait for their receipt number. None of them fails or is renumbered. When the connection works, Taji sends the waiting ones to RRA and their PDFs go out.

The customer is not blocked. They already have their payment receipt. The tax invoice PDF is held back until the receipt number arrives, so no invoice ever goes out without one.

Under If EBM stays down, the page says how long Taji keeps retrying and when finance is alerted. What a seller must do while the system is unavailable is [CONFIRM WITH RRA: what a seller must do when the system is unavailable].

Failed receipts

Section titled “Failed receipts”

Failed receipts lists any invoice RRA did not accept, with What went wrong and the number of Tries.

  • Choose Retry now to send it again. It is the same invoice, never renumbered.
  • Choose See what we sent to read the request and What RRA said. No keys are in it.

The counts at the top show Receipts today, Waiting and Failed.

If something goes wrong

Section titled “If something goes wrong”

If the test does not pass, check that the TIN, branch ID and device serial match RRA’s approval, then test again. If it still fails, contact Taji support at help@gettaji.com or +250782009639.